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SERVICE AND SUPPORT
8 – 61
SECTION 8
Service and Support
Service Policy
Repairs to any DiamondMax™ 1750 drive should be made only at an authorized Maxtor repair facility.
Any unauthorized repairs or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services, Maxtor developed the
Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take
direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
No Quibble
®
Service
Another TCS feature is Maxtor’s No Quibble
®
Service policy. By minimizing paperwork and processing,
No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.
Here’s how it works:
1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number
and provides a credit card number,
2. Maxtor ships a replacement drive within 48 hours, and
3. Customer returns the original drive and credit card draft is destroyed.
Support
Technical Assistance
Highly-trained technicians are available 6 a.m. to 6 p.m. (MST) Monday through Friday to provide
detailed technical support.
U.S. and Canada Language support: English, Spanish
Voice 800-2MAXTOR, press 1 (800-262-9867)
E-mail [email protected]
Fax 303-678-2260
Outside U.S. and Canada 303-678-2015
Europe Language support: English, French, German
Voice + 353 1 204 11 11
E-mail [email protected]
Fax + 353 1 286 14 19
Asia/Pacific
Voice Contact your local Maxtor Sales Office for assistance
E-mail [email protected]
Language support: English
MaxInfo Service
Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s
from our 24-hour automated voice system.
U.S. and Canada 800-2MAXTOR (800-262-9867)
Press 1, wait for announcement, press 1.
Outside U.S. and Canada 303-678-2015, press 1
- DiamondMax™ 1750 UDMA 1
- Revisions Manual No. 1381 2
- Before You Begin 3
- Contents 4
- Glossary 6
- Figure Title Page 7
- SECTION 1 8
- Introduction 8
- Conventions 9
- SECTION 2 10
- Product Description 10
- Product Features 11
- Logical Block Addressing 12
- Defect Management Zone (DMZ) 12
- Software ECC Correction 12
- Cache Management 13
- Major HDA Components 14
- 4092 Cylinder Limitation 15
- Subsystem Configuration 15
- Jumper Location/Configuration 15
- SECTION 3 16
- Product Specifications 16
- Physical Dimensions 17
- Power Requirements (Average) 18
- Power Mode Definitions 18
- Environmental 18
- Reliability and Maintenance 19
- Data Reliability 19
- Acoustic Noise 19
- EPA Energy Star Compliance 19
- Shock and Vibration 19
- Standard Test Methods 20
- Safety Regulatory Compliance 20
- SECTION 4 21
- Handling and Installation 21
- Unpacking and Inspection 22
- Repacking 23
- Physical Installation 23
- Drive Jumper Settings 24
- Mounting Drive in System 24
- Figure 4 - 6 25
- 5.25-inch Installation 25
- Figure 4 - 7 25
- 3.5-inch Installation 25
- Figure 4 - 8 26
- Attaching System Cables 27
- System Setup 28
- System Hangs During Boot 29
- Hard Drive Preparation 30
- SECTION 5 31
- AT Interface Description 31
- Pin Description Table 32
- PIO Timing 33
- DMA Timing 34
- Ultra DMA Timing 35
- Figure 5 - 5 36
- Figure 5 - 6 36
- Figure 5 - 7 37
- Figure 5 - 8 37
- Figure 5 - 9 38
- Figure 5 - 10 38
- Figure 5 - 11 39
- Figure 5 - 12 39
- Figure 5 - 13 40
- SECTION 6 41
- Host Software Interface 41
- Sector Count Register 42
- Sector Number Register 42
- Cylinder Number Registers 42
- Device/Head Register 42
- Status Register 42
- Command Register 43
- HOST SOFTWARE INTERFACE 44
- Control Diagnostic Registers 45
- Reset and Interrupt Handling 46
- SECTION 7 47
- Interface Commands 47
- Read Commands 48
- Read DMA 49
- Read Multiple 49
- Set Multiple Mode 49
- Write Commands 50
- Write Multiple 51
- Write DMA 51
- Set Feature Commands 52
- Power Mode Commands 53
- INTERFACE COMMANDS 54
- Initialization Commands 55
- Initialize Drive Parameters 58
- ERROR CODE DESCRIPTION 59
- 01 No error detected 59
- 00 Master drive failed 59
- 81 Slave drive failed 59
- S.M.A.R.T. Command Set 60
- SECTION 8 61
- Service and Support 61
- Service 62
- Internet 62
- Bulletin Board Service 62
- Customer Service 62
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