Maxtor 98196H8 Specifications Page 57
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SERVICE AND SUPPORT
8 – 1
SECTION 8
Service and SupportService and Support
Service and SupportService and Support
Service and Support
Service PolicyService Policy
Service PolicyService Policy
Service Policy
If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option, repair or replace the disk
drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly
packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any unauthorized
repairs or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services, Maxtor developed the
Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take
direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
No QuibbleNo Quibble
No QuibbleNo Quibble
No Quibble
Service Service
Service Service
Service
®®
®®
®
Another TCS feature is Maxtor’s No Quibble Service
®
policy. By minimizing paperwork and processing,
No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.
Here’s how it works:
1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number
and provides a credit card number,
2. Maxtor ships a replacement drive within 2 business days, and
3. Customer returns the original drive and credit card draft is destroyed.
SupportSupport
SupportSupport
Support
Technical AssistanceTechnical Assistance
Technical AssistanceTechnical Assistance
Technical Assistance
Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday
to provide detailed technical support.
U.S. and Canada Language support: English, Spanish
Voice 800-2MAXTOR (800-262-9867), press 1
E-mail [email protected]
Outside U.S. and Canada 303-678-2015
Europe Language support: English, French, German
Voice + 353 1 204 11 11
E-mail [email protected]
Fax + 353 1 286 45 77
Asia/Pacific
Voice Contact your local Maxtor Sales Office for assistance
E-mail [email protected]
Language support: English
MaxInfo ServiceMaxInfo Service
MaxInfo ServiceMaxInfo Service
MaxInfo Service
Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s
from our 24-hour automated voice system.
U.S. and Canada 800-2MAXTOR (800-262-9867)
Press 1, wait for announcement, listen for option
Outside U.S. and Canada 303-678-2015, listen for option
- Models: 98196H8 and 96147H6 1
- ContentsContents 4
- Contents 4
- FiguresFigures 8
- IntroductionIntroduction 9
- Introduction 9
- ConventionsConventions 10
- Conventions 10
- SECTION 2 11
- Functional / Interface 12
- Cache Management 13
- Major HDA Components 14
- Figure 2-1 15
- Product Specifications 16
- Physical Dimensions (maximum) 17
- PRODUCT SPECIFICATIONS 18
- Handling and Installation 21
- Unpacking and Inspection 22
- Figure 4 - 2 23
- Figure 4 - 3 23
- INSTALLATION 24
- SECTION 5 26
- Pin Description Table 27
- PIO TimingPIO Timing 28
- PIO Timing 28
- DMA TimingDMA Timing 29
- DMA Timing 29
- Ultra DMA Timing 30
- Figure 5 - 5 31
- Figure 5 - 6 31
- Figure 5 - 7 32
- Figure 5 - 8 32
- Figure 5 - 9 33
- Figure 5 - 10 33
- Figure 5 - 11 34
- Figure 5 - 12 34
- Figure 5 - 13 35
- Host Software Interface 36
- Select LBA Mode 37
- Command Register 38
- SummarySummary 39
- Control Diagnostic Registers 40
- Reset and Interrupt Handling 41
- Interface Commands 42
- Read CommandsRead Commands 43
- Read Commands 43
- INTERFACE COMMANDS 44
- Write CommandsWrite Commands 45
- Write Commands 45
- Mode Set/Check Commands 47
- Power Mode Commands 49
- Default Power-on Condition 50
- Initialization Commands 51
- Initialize Drive Parameters 54
- ERROR CODE DESCRIPTION 55
- 01 No error detected 55
- 00 Master drive failed 55
- 81 Slave drive failed 55
- S.M.A.R.T. Command Set 56
- Service and Support 57
- (Singapore time is GMT +8) 58
- GlossaryGlossary 59
- Glossary 59
- SEEK TIMESEEK TIME 63
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