Maxtor Shared Storage Plus+ User's Guide download pdf (Page 19)

Troubleshooting 15

General Troubleshooting

1. The Quick Start software does not detect my

Shared Storage Drive.

1. Check that the Shared Storage Drive is properly

installed, that the network connections are secure, and

that it is turned ON.

2. Make sure that the power button light of the Shared

Storage Drive is green.

3. Make sure that any firewalls on your computer

are disabled.

For more information about firewalls, go to the Maxtor

knowledgebase at: http://www.maxtorkb.com.

4. Make sure that the TCP/IP protocol is installed on your

computer.

TCP/IP protocol on a Windows 95/98 system:

1. Go to Start > Setting > Control Panel. Click the

Network Icon.

2. From the Configuration tab choose Add.

3. Click Protocol and then click Add.

If you do not see TCP/IP listed in this window, proceed

to step 4 to install it.

The drive may build an information database,

which may take a few minutes.

4. Under Manufacturers, choose Microsoft. Under

Network Protocols, choose TCP/IP and click OK.

You may need to scroll down the list to find

TCP/IP. It should be the last item.

5. In the Network Application window, click OK.

6. If your computer asks for the original operating system

CD, insert it and click OK.

7. Once completed, Windows will ask if it can reboot your

computer. Make sure you have closed all applications

and programs, then click Ye s .

TCP/IP protocol on a Windows 2000/XP system:

1. Right-click My Network Places and select Properties

from the drop-down menu.

2. Right-click the Local Area Connection and select

Properties from the drop-down menu.

The Local Area Connection Properties window will

appear. If you do not see TCP/IP listed in this window,

proceed to step 3 to install it.

Figure 9. Local Area Connection Properties

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Maxtor Shared Storage Plus+ User's Guide Page 19

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